The content on this website including but not limited to the text, photos, graphics, names, titles and designs are copyright and are strictly only for individual and non-commercial use without prior consent from Luvem Party Shop. You are not permitted to copy any information, photos or graphic without written consent from Luvem Party Shop.

PRICING

All prices on the Luvem  website are quoted in Pounds (£). All retail prices include 20% VAT whilst our trade prices exclude VAT. In both cases VAT is clearly recorded on the final invoice.

Luvem reserves the right to amend or increase any prices at its own discretion without notice. A delivery fee will be added to all orders prior to payment unless the order meets the Free Delivery conditions (see Shipping for details). Luvem endeavours to have accurate pricing and descriptions for all products and services it provides.

PAYMENTS

Luvem requires payment in full prior to dispatch. We currently accept all Visa and Master Cards, debit cards, Maestro and PayPal, through our secure payment gateway. You will be given payment options on check out.

All your details are protected and we take every measure possible to ensure a secure transaction. See our Privacy Policies for further details.

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

SHIPPING

We aim to dispatch all orders within 2-3 working days from receipt of payment, subject to stock availability.

For general public customers, we will nominate the most suitable delivery option and, where appropriate, use a courier. For some addresses it may be more efficient to send your order via the Post Office. We will always inform you if this is the case. Delivery will take 2-3 days from dispatch.

For our trade clients within the UK, we endeavour to deliver via a door to door courier service within 2 days of the goods leaving our premises. For information on international deliveries click here.

In the event of items being out of stock or unavailable, we reserve the right to dispatch part orders. Back orders will be dispatched when the goods become available again. You will be advised of this when you place your order or by email.

When placing your order with Luvem should you request the parcel to be left without a signature (i.e Garage, back garden, shed etc) you shall be liable should the parcel not be received. Luvem cannot take any responsibility should the order not be received, we recommend for all orders a signature is obtained.

Should you refuse to sign for your package within this 14 day period you will be liable for any cost incurred by us for the goods being returned back.

We cannot be held liable for any loss including consequential loss if a product does not arrive on time.

Should your order be returned back to us by our courier due to a refusal to accept the goods, non-delivery caused by the incorrect address being given, or non-collection of your goods from our courier, we will recover our costs in the return of your order which will be charged at £10.00 per parcel.

Change or Cancel an Order

We aim to process orders in the best possible time and pride ourselves in being able to offer a quick turnaround service. For this reason we have strict limitation on changes or cancellations once your order has been placed.

If your order has not yet been processed by our warehouse you may add to it without any problems. You may also cancel your order at this stage and receive a full refund. However, if your order has already been processed and passed to our warehouse, you will have to place a new order for any additions you may need and we will not be able to send both your orders out together, therefore you will incur another delivery charge. Cancellations at this stage may be subject to an administration fee and refunds may not be made in full.

Should you wish to cancel your order after it has been dispatched you will need to follow our returns procedure. You will also be liable for all return delivery costs, administration fees and your delivery fees will not be refunded.

 RETURNS

We really hope you love your purchase from us . However, if for any reason you’re unhappy with your purchase then then you can return them to us.To be eligible for a refund, simply return unwanted items within 30 days from the date of delivery with the original receipt & order number and we’ll process this for you.

Please note we can only accept the return of items in an unused and resalable condition, exactly how they were received. Unless the items are being returned due to damage, fault or receipt of items not ordered

Digital  & Printed Custom Products however do not fall under this category and may not be returned  due to the nature of the product.

Please send all returns including your order confirmation to the address below:

LUVEM PARTY SHOP

4 Heather Gardens

Waltham Abbey

Essex

If you have any other questions regarding a return, contact us via email at info@luvem.co.uk or call us on 07525476081

Refunds or replacements will only be processed once we have received the good back at our premises. Return postage will only be refunded in the case of a replacement due to damage, fault or receipt of items not ordered. Please include the receipt for the return delivery charge within the package or scan and email us a copy to info@luvem.co.uk

This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

COPYRIGHTS

The content on this website including but not limited to the text, photos, graphics, names, titles and designs are copyright and are strictly only for individual and non-commercial use without prior consent from Luvem Party Shop . You are not permitted to copy any information, photos or graphic without written consent from Luvem Party Shop.